In this time of crisis and change, we all need a guidebook toward a better future. As we come out from the current emergency, 100% Community gives us the map to social justice and equity, a template for a way forward that can turn a crisis into an opportunity for all of our children and families.”

—Alan Webber, Mayor of Santa Fe, NM, and co-founder of Fast Company magazine

100%
COMMUNITY
A NEW BOOK AND VISION

We face stark challenges. Pandemics and economic disruptions make once comfortable lives vulnerable, while those already enduring adversity find life impossible. 100% Community is the reset button, providing the roadmap for how we work together in new ways to create local systems of health, safety, education and economic stability.

The 100% Community book series promotes a groundbreaking model for public-private sector partnerships to achieve measurable and meaningful results.

We face stark challenges. Pandemics and economic disruptions make once comfortable lives vulnerable, while those already enduring adversity find life impossible. 100% Community is the reset button, providing the roadmap for how we work together in new ways to create local systems of health, safety, education and economic stability.

The 100% Community book series promotes a groundbreaking model for public-private sector partnerships to achieve measurable and meaningful results.

CRISIS RECOVERY IN TEN SECTORS

THE 100% COMMUNITY BOOK SERIES

How to ensure five services in your community for surviving

How to ensure five services in your community for thriving

“For all of us who believe that we can make everyone’s health, safety, resilience and readiness for a crisis a priority, this book shows the way.”

—Senator Bill Soules, New Mexico State Senator

Buy 100% Community now on Amazon in ebook and print formats…

COMPLEX CRISES
ONE PREVENTION FRAMEWORK

We face seven interconnected crises, not only a single pandemic. Only by acknowledging the complexity and multiple components of our challenge can we ensure the safety of all. As you will see, each of our challenges have a solution awaiting implementation.

In 100% Community, authors Dr. Ortega Courtney and Cappello are not simply tinkering around the edges. Instead they present a radically simple and doable data-driven plan for ensuring that the services that make the difference between life and death, and hopelessness and healing, are accessible to everyone. Getting their vision in place requires a sober assessment of our challenges.

CHALLENGES
SEVEN COLLIDING CRISES
  1. The COVID-19 pandemic: A viral pandemic is still revealing its magnitude and severity.
  2. Local economic disruption: A freezing of entire industries as we enter into prudent self-distancing is creating an economic downturn of unknown proportions.
  3. Lack of capacity: Lack of government and non-governmental infrastructure impact capacity to address the growing demand for assistance in services for surviving (medical care, mental health care, food, housing, transport and education).
  4. Existing challenges increase: Long-standing health and safety challenges are increased by the health and economic disruption, including adverse childhood experiences, trauma, maltreatment, domestic violence and substance misuse — all requiring local community services.
  5. Digital divide: Large segments of populations are without access to online resources: telemedicine, options for working remotely, and online education and training options.
  6. Emergency response requires alignment: County, city and community agencies, including emergency management, must design new processes to organize unprecedented collaboration and communication.
  7. State leaders facing unprecedented problems: State and local leadership acknowledge that the short-term response and long-term recovery is up to them, harnessing the ingenuity, collaborative spirit and courage of state residents.
SOLUTIONS
SEVEN LOCAL OPPORTUNITIES
  1. Public health crisis prevention and care: As each state learns valuable lessons from the COVID-19 pandemic, where gaps in care exist, state and local leaders strengthen health care and create a seamless system to ensure timely care to address current challenges and future public health crises.
  2. Local economic development: Each state learns from the economic disruption of 2020 and the crash of 2008, with each city hall developing a robust city-county Department of Economic Innovation and Development to support crisis-proof economies.
  3. Ongoing capacity-building: County and city governments collaborate to create a local government program that focuses on identifying gaps in ten vital surviving and thriving services. It ensures that all local department and non-governmental agencies work to create a seamless system of care and safety.
  4. Historical health and safety challenges addressed: All local government and non-governmental agencies, working in collaboration with higher education, public schools and public health, commit to ending long-standing challenges that include health disparities, education disparities, adverse childhood experiences, substance misuse, violence and historical trauma.
  5. Digital divide disappears: A public-private partnership ensures that all areas of the state have access to the internet — and all residents can access it for telemedicine, remote education, remote work options, training, job interviews, and all job readiness and placement activities.
  6. Emergency response aligns with local government: Emergency management leaders work with local leaders to refine systems of crisis readiness to ensure efficient communication, dispatch and all vital county-city services during a crisis.
  7. State leadership empowered by data and collaboration: State leadership develops unprecedented levels of collaboration to ensure the health, safety and resilience of all state residents.

“The 100% Community initiative guides us as we embrace the opportunity to design the new systems of care and safety we urgently need.”

—Matt Probst, Medical Director, PA-C, El Centro Family Health

Buy 100% Community now on Amazon in ebook and print formats…

KNOW HOW
WE CAN BE RESOURCED AND READY

100% Community is the plan to make everyone’s health, safety and resilience the highest priority every day and in times of crisis. You will learn how to connect with and align the work of governmental and nongovernmental agencies, empowering them to work together by breaking free of existing silos.

100% Community is a comprehensive blueprint for state and city leaders working in collaboration, empowered by state-of-the-art technology to reach our urban and rural communities.

10 SERVICES
SURVIVING AND THRIVING

In 100% Community, you will learn how leaders are ensuring that ten vital services are fully working and accessible. We call these services that none of us can do without, the “surviving services” that start with medical care and include behavioral health care, safe housing, secure food and transport to vital services.

Once these services are secure, we move on to ensuring access to what we call the “thriving services” which include: parent supports, early childhood learning programs, community schools, youth mentors and job training. Each of these services play a vital role in keeping us safe from challenges — both predictable and unexpected.

Survival Services

Food

Food

Housing

Housing

Medical/Dental Care

Medical/Dental Care

Behavioral Healthcare

Behavioral Healthcare

Transportation

Transportation

Thriving Services

Parent Supports

Parent Supports

Early Childhood Learning

Early Childhood Learning

Community Schools

Community Schools

Youth Mentors

Youth Mentors

Job Training

Job Training

For those thinking that these services already exist in their county, city or state, 100% Community will demonstrate how far that is from reality. You will discover that even if some of these services do exist, when a crisis strikes, access to these services often disappear in the blink of an eye. If we have learned anything from decades of crisis after crisis, it is that we are all more vulnerable than we think. 100% Community has the plan for the safety and success of everyone.

“Simple, impactful, methodical, and ‘do-able’ action steps — a must read. A must share!”

—Rosemary Conder, CASA – Child Advocate, KY

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LESSONS
LEARNING FROM CHALLENGES

For many decades, we have faced manmade and public health and safety challenges. We have an opportunity to learn from every one of them. Explore our timeline of the challenges that children and adults have endured in the US. We also include a timeline of technological advances that has profoundly changed the way we can communicate and address crises.

  • 1982 AIDS/HIV Epidemic

    While health advocates seek calm, there are calls to bar infected people from public places. HIV/AIDS reveals the need for compassionate public health policy and care.

  • 1995 Terrorist bombing on Federal Building in Oklahoma City

    The US is reminded that domestic terrorism is very real and of the importance of highly-resourced first responders. 168 people are killed and 680 injured.

  • 1998 Groundbreaking Adverse Childhood Experience (ACEs) Study Exposes High Rates of Trauma

    Nation learns of alarming and costly health impact of ACEs leading to trauma, substance misuse and physical and emotional health challenges. Calls for ensuring that families have the resources to be trauma-free go unheeded. Thus begins two decades of near silence on childhood adversity and trauma.
    *American Journal of Preventive Medicine, 1998,
    article
     by Felitti, et al.

  • 1999 Amazon ships 20 million items globally, establishing a global delivery system in times normal and chaotic
  • 2001 9/11 Terrorist Attack on World Trade Center in NYC, Pentagon and Planes

     The immediate public response included hoarding duct tape, water, supplies and guns. The death toll was 2977 fatalities, over 25,000 injuries.

  • 2003 The threat of SARS, caused by a new Coronavirus

    SARS spreads to more than two dozen countries, including the US, yet does not result in strengthening of the public healthcare and emergency response system.

  • 2005 Hurricane Katrina

    Disaster showcases a state’s lack of effective planning, ordering residents to a shelter of last resort without any provisions for food, water or sanitary conditions.

  • 2007 First iPhone released, revolutionizing connectivity, especially valuable in times of change and crisis
  • 2008 Worldwide Financial Crisis

    Economic crisis destabilizes families, health care and community services across every state.

  • 2010 YouTube has over 2 billion views a day, creating a global video education system to empower in times of crisis
  • 2012 Opioid Epidemic in the United States.

    Researchers identify high rates of substance misuse straining health care systems and disrupting families.
    *Pain Physician, 2012, article Manchikanti, et al.

  • 2012 Twitter has over 100 million users and 340 million tweets a day, showcasing our capacity to share messages and alerts
  • 2014 “1 in 8 U.S. children will be confirmed as victims of maltreatment by age 18*“

    Our children remain vulnerable without a strategic plan to reduce high rates of abuse and neglect.
    *JAMA Pediatrics, 2014, article by Wildman et al.

  • 2020 Google has 63,000 searches per second, showcasing our capacity to research solutions from across the nation and globe
  • 2020 Coronavirus & Economic Disruption

    US states, guided by fast-acting governors, declare states of emergency. Virus exposes lack of access to health care and other vital family and community services.

  • Tomorrow

LEADERS
ACHEIVING MEASUREABLE RESULTS

Trusted leaders will learn how to succeed by addressing challenges with courage and compassion, working across sectors and levels of government to create real systems of vital care and community support. The authors promote the tested, data-driven strategies that produce meaningful and measurable outcomes through collaboration and innovation.

100% Community: Ensuring Ten Vital Services for Surviving and Thriving guides local 100% Community initiatives, sharing how technology can transform and vastly improve our capacity-building work in the public sector, learning valuable lessons from the private sector’s embrace of software, cutting edge communications and systems thinking.

“Dr. Katherine Ortega Courtney and Dominic Cappello have provided a road map for exactly how we can move from crisis to cohesion.”

—Erica Wade, Director, The Center, KY

Buy 100% Community now on Amazon in ebook and print formats…

AUTHORS
EXPERTISE AND EXPERIENCE

100% Community authors, Katherine Ortega Courtney, PhD and Dominic Cappello, have a collective half century working in and for the public sector. They know why systems that should protect us instead fail us, and the process of continuous quality improvement to fix them. 100% Community is the plan of action that’s required reading for national, state and local leaders seeking to ensure the health and safety of every family and community — creating a true system of care, support, resilience and readiness in all 3000+ US counties.

Dr. Katherine Ortega Courtney

Dr. Katherine Ortega Courtney

Dr. Courtney is an advocate for strengthening continuous quality improvement in all family-serving organizations, from health care to transportation, to create a seamless system of health and safety in each county. She promotes a data-driven, cross-sector and technology-empowered county capacity-building process. She is also the co-author, with Dominic Cappello, of 100% Community: Ensuring 10 Vital Services for Surviving and Thriving to guide local leadership in every state and county in their work designing fully-resourced cities and towns where vital services like health care, among ten surviving and thriving services, meet the needs of all families and community members. She and Cappello are also co-authors of Anna, Age Eight: The data-driven prevention of childhood trauma and maltreatment, which serves as a long overdue call-to-action for each state to end adverse childhood experiences (ACEs), trauma, social adversity and health disparities. Dr. Courtney has a PhD in Experimental Psychology from Texas Christian University, where she studied at the Institute of Behavioral Research. Dr. Courtney worked with the State of New Mexico for eight years, first as the Juvenile Justice Epidemiologist, then as Bureau Chief of the Child Protective Services Research, Assessment and Data Bureau. Dr. Courtney championed and co-developed the New Mexico Data Leaders for Child Welfare program, which was implemented in NYC, Connective and Pennsylvania. She has worked in policy, research and has led community initiatives through her work at the Santa Fe Community Foundation and the New Mexico Early Childhood Development Partnership.

Dr. Katherine Ortega Courtney

Dr. Katherine Ortega Courtney

Dr. Courtney is an advocate for strengthening continuous quality improvement in all family-serving organizations, from health care to transportation, to create a seamless system of health and safety in each county. She promotes a data-driven, cross-sector and technology-empowered county capacity-building process. She is also the co-author, with Dominic Cappello, of 100% Community: Ensuring 10 Vital Services for Surviving and Thriving to guide local leadership in every state and county in their work designing fully-resourced cities and towns where vital services like health care, among ten surviving and thriving services, meet the needs of all families and community members. She and Cappello are also co-authors of Anna, Age Eight: The data-driven prevention of childhood trauma and maltreatment, which serves as a long overdue call-to-action for each state to end adverse childhood experiences (ACEs), trauma, social adversity and health disparities. Dr. Courtney has a PhD in Experimental Psychology from Texas Christian University, where she studied at the Institute of Behavioral Research. Dr. Courtney worked with the State of New Mexico for eight years, first as the Juvenile Justice Epidemiologist, then as Bureau Chief of the Child Protective Services Research, Assessment and Data Bureau. Dr. Courtney championed and co-developed the New Mexico Data Leaders for Child Welfare program, which was implemented in NYC, Connective and Pennsylvania. She has worked in policy, research and has led community initiatives through her work at the Santa Fe Community Foundation and the New Mexico Early Childhood Development Partnership.

Dominic Cappello

Dominic Cappello

Cappello is a New York Times bestselling author with decades of experience advocating for public health, safety and systems of care. An advocate for continuous quality improvement in the public sectors, he promotes a data-driven, cross-sector and technology-empowered county capacity-building process. Cappello is also the co-author, with Dr. Ortega Courtney, of 100% Community: Ensuring 10 Vital Services for Surviving and Thriving to guide local leadership in every state and county in their work designing fully-resourced cities and towns where vital services like health care, among ten surviving and thriving services, meet the needs of all families and community members. He and Dr. Courtney are also co-authors of Anna, Age Eight: The data-driven prevention of childhood trauma and maltreatment, which serves as an urgently needed call-to-action for each state to end adverse childhood experiences (ACEs), trauma, social adversity and health disparities. Cappello worked for the New Mexico Department of Health Epidemiology and Response Division and the New Mexico Child Protective Services Research, Assessment and Data Bureau, where he co-developed the Data Leaders for Child Welfare program, which he implemented in New York City, Connecticut, New Mexico and Pennsylvania. Cappello has a Master of Arts in Liberal Studies with an emphasis in Language and Communication from Regis University. He is the creator of the Ten Talks book series on family health and safety that gained a national audience when he discussed his work on The Oprah Winfrey Show. Cappello also curated Santa Fe’s first public TEDx conference to showcase technology and socially-engaged solutions to all our public health and safety challenges.

Dominic Cappello

Dominic Cappello

Cappello is a New York Times bestselling author with decades of experience advocating for public health, safety and systems of care. An advocate for continuous quality improvement in the public sectors, he promotes a data-driven, cross-sector and technology-empowered county capacity-building process. Cappello is also the co-author, with Dr. Ortega Courtney, of 100% Community: Ensuring 10 Vital Services for Surviving and Thriving to guide local leadership in every state and county in their work designing fully-resourced cities and towns where vital services like health care, among ten surviving and thriving services, meet the needs of all families and community members. He and Dr. Courtney are also co-authors of Anna, Age Eight: The data-driven prevention of childhood trauma and maltreatment, which serves as an urgently needed call-to-action for each state to end adverse childhood experiences (ACEs), trauma, social adversity and health disparities. Cappello worked for the New Mexico Department of Health Epidemiology and Response Division and the New Mexico Child Protective Services Research, Assessment and Data Bureau, where he co-developed the Data Leaders for Child Welfare program, which he implemented in New York City, Connecticut, New Mexico and Pennsylvania. Cappello has a Master of Arts in Liberal Studies with an emphasis in Language and Communication from Regis University. He is the creator of the Ten Talks book series on family health and safety that gained a national audience when he discussed his work on The Oprah Winfrey Show. Cappello also curated Santa Fe’s first public TEDx conference to showcase technology and socially-engaged solutions to all our public health and safety challenges.

REVIEWS
WHAT READERS SAY ABOUT 100% Community

“For all of us who believe that we can make everyone’s health, safety, resilience and readiness for a crisis a priority, this book shows the way.”
—Senator Bill Soules, New Mexico State Senator

“The 100% Community initiative guides us as we embrace the opportunity to design the new systems of care and safety we urgently need.”
—Matt Probst, Medical Director, PA-C, El Centro Family Health, NM and 100% Community initiative director

“Problems and shortcomings in a society need to be identified, evaluated, and resolved using data and evidence-based methods. Unfortunately, all too often communities leave too many constituents behind as a result of poor community leadership, who tend to be driven by their own personal interest, false heuristics, and cognitive biases, instead of facts, data, and evidence-based research. 100% community does a great job of outlining a roadmap for communities to work better at serving all within the community, especially those who are the weakest and most vulnerable… children.”
—Shawn Waked, MS, CFP™ – Santa Fe

“Dr. Katherine Ortega Courtney and Dominic Cappello have not only clearly illustrated the need for a united front of services for our communities, but have now provided a road map for exactly how we can move from crisis to cohesion. The framework provided in this book makes it the most timely (and critical) book release of 2020 to date. If I could wave a magic wand and place it in the hands of every community leader — I would do it in a heartbeat. These two have once again provided the instruction manual. It is up to each of us to turn it into ACTION!”
—Erica Wade, Director, The Center, Owensboro, KY

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